Refund policy
At Horsemen Salt, customer satisfaction is important to us. If you experience an issue with your order, please contact us and we will work with you to resolve it in accordance with this policy.
1. Returns
We accept eligible returns within 30 days of delivery.
To qualify for a return, the product must be unused, unopened, and in its original condition and packaging.
Because Horsemen Salt products are intended for animal use, products that have been opened, used, consumed, contaminated, altered, or removed from their original packaging may not be eligible for return unless the product was damaged or defective when received.
Proof of purchase may be required.
2. Starting a Return
Before returning any product, please contact us at:
Please include your order number and the reason for the return.
Do not return products without first receiving return instructions from us. Returns sent without authorization may not be accepted or may experience processing delays.
3. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery.
We may request photographs of the product, packaging, shipping carton, and shipping label so that we can evaluate the issue.
If we confirm that an item was damaged, defective, or shipped incorrectly, we may offer a replacement, refund, or other appropriate resolution at no additional cost to you.
4. Return Shipping Costs
For returns resulting from a customer changing their mind or ordering the wrong product, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return results from an error by Horsemen Salt or the product arrived damaged or defective.
If the return is due to our error or an eligible damaged or defective product, we will provide appropriate return instructions.
5. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
After we process an approved refund, please allow approximately 5–10 business days for the refund to appear in your account.
The exact time may depend on your bank, credit card issuer, or payment provider.
6. Non-Returnable Products
We may be unable to accept returns of products that have been opened, used, consumed, damaged after delivery, contaminated, altered, or otherwise placed in a condition where they cannot reasonably be resold.
Products specifically identified as final sale, clearance, or non-returnable at the time of purchase may also be excluded from standard returns where permitted by applicable law.
This does not affect your rights regarding products that arrive damaged, defective, or incorrect.
7. Exchanges
If you would like to exchange an eligible item, please contact us at info@horsemensalt.com.
Exchange availability depends on inventory and the circumstances of the return.
8. Refused and Undeliverable Shipments
If an order is returned to us because the customer refused delivery or provided an incorrect or incomplete shipping address, shipping and return transportation costs may be deducted from any refund where permitted by law.
9. Contact Us
For questions about returns, refunds, replacements, or damaged products, please contact:
Horsemen Salt
Email: info@horsemensalt.com
Website: https://horsemensalt.com/