Shipping policy
Thank you for shopping with Horsemen Salt. We aim to process and deliver your order as efficiently and safely as possible. Please review our shipping terms below.
1. Shipping Area
Horsemen Salt currently ships within the United States only.
We do not currently offer international shipping through our website.
2. Order Processing
Orders are processed during normal business days, excluding weekends and U.S. federal holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation containing tracking information when available.
Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.
3. Shipping Rates
Shipping charges, when applicable, will be displayed during checkout before you complete your purchase.
Free shipping: Orders of $200 or more qualify for free standard shipping within the United States.
Shipping costs may vary depending on the weight of the order, destination, shipping method, and carrier.
4. Delivery Times
Estimated delivery times may be provided at checkout or in your shipping confirmation.
Delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, severe weather, holidays, transportation disruptions, or other unforeseen events.
Horsemen Salt is not responsible for delays caused by the shipping carrier after an order has been handed over for delivery.
5. Tracking Your Order
When tracking information is available, it will be sent to the email address provided with your order.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your address carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible at info@horsemensalt.com.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has already shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
7. Lost, Missing, or Damaged Packages
If your order arrives damaged, contains incorrect products, or appears to have been lost during shipment, please contact us at info@horsemensalt.com as soon as possible.
For damaged shipments, please keep the product and its original packaging and provide photographs of the damaged product, shipping carton, and shipping label when requested.
We will review the issue and, where appropriate, arrange a replacement, refund, or other reasonable solution.
8. Delivered but Not Received
If tracking shows that an order has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or the shipping carrier.
If the package still cannot be located, contact us and we will assist where reasonably possible.
9. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We cannot guarantee cancellation or modification after an order has been processed or shipped.
10. Contact Us
For questions regarding shipping or your order, please contact:
Horsemen Salt
Email: info@horsemensalt.com
Website: https://horsemensalt.com/